Refund and Returns Policy

At Saqafat Designs, customer satisfaction is our priority

Please read our Return & Refund Policy carefully before making a purchase.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, you must notify us within 3 days of receiving your order. To submit a claim, please contact our customer support team and provide:

• Your order number.
• Clear photos of the damaged or defective item
• A brief description of the issue.

After verification of the claim, we will offer one of the following options:

• Full Refund
• Product Return
• Product Exchange

The choice of refund, return, or exchange will be processed according to the nature of the issue and customer preference.

Exchange for Non-Damaged Items

If the product received is in perfect condition and matches your order, it is not eligible for a refund or return. However, customers may request an exchange for another size, color, or available product (subject to stock availability). In such cases:

• The customer will be responsible for all applicable delivery/shipping charges related to the exchange.
• The item must be unused, unwashed, and in its original condition with all tags attached.

Conditions for Exchange

• The request must be made within 3 days of receiving the order.
• The item must be unused and in its original condition.
• Products showing signs of use, washing, alteration, or damage caused by the customer will not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund unless received damaged or defective:

• Products received in perfect condition
• Used or washed items
• Items returned without original tags or packaging

Processing Time

Once the returned item is received and inspected, approved refunds or exchanges will be processed within a reasonable timeframe. Customers will be notified regarding the status of their request.