Refund and Returns Policy
We are happy to exchange any unworn item returned in a saleable condition, in its original packaging, and with its receipt, claimed within 07 days of delivery.
Products must be returned in a new condition, with the pricing label secure.
Sale items are not eligible for exchange.
Please note that the product colours may vary slightly due to photographic lighting sources, or your monitor settings. Thus, products are not eligible for exchange for these particular reasons.
Furthermore, please be advised that any additional fabric, or patches included with the product, are mentioned in the product description on the website. Any excess fabric or embellishments utilized during shoots will not be provided with the product unless mentioned in the description.
There is no charge to exchange items for a different size, however, all exchanges are based on stock availability.
Exchange for another item is applicable and any additional cost on top of the item will have to be paid by the customer.
We offer free pick-up services for items in case wrong products are dispatched to customers or those have defects.
We do not offer any courier service compensation if the customer sends the item back unless requested by our representative.
The replacement process time due to pick up and delivery can take up to 2 weeks depending upon the availability of the item.
This is requested to our valued customers to strictly follow washing instructions.
We recommend soaking and drying the unstitched fabric so that you know the shrinking is done before you sew the fabric.
We shall not entertain any claims pertaining to refunds in case the customer refuses to accept the parcel at the time of delivery. Instead, store credit shall be issued against the refused parcel once it reaches back to our stock.
REFUND
We have no existing refund policy. However, in case of unavailability of stock, or if the product is in a defective condition, refunds may be exempted. Your refund will be credited back to your original method of payment within approximately two weeks of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement. All shipping and handling costs are non-refundable.
We shall not entertain any claims pertaining to refunds in case the customer refuses to accept the parcel at the time of delivery. Instead, store credit shall be issued against the refused parcel once it reaches back to our stock.
ORDER CANCELLATION
You can cancel items or orders that haven’t entered the shipping process yet. Conversely, once your order has shipped you will receive a confirmation email that includes tracking information. In this instance, our Exchange policy will apply. Rivaayat Dresses reserves the right to cancel orders for any reason including stock unavailability, declined payment by your authorized payment institution, or pricing imprecisions.